Ticket ID: 25507
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Creation Date: 7/30/2020 5:53 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5515
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Language: English
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Views: 15796
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Last Modification Date: 8/27/2020 10:29 PM
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Platform:
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Level: Closed
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Support Request: Start Screen Customize Freezing
I have a bare bones Windows 10 32bit system. It is a fresh install or the O/S and no other software has been installed other than hardware drivers.
I downloaded SiteKiosk to try it out because it seems like exactly what I am looking for. After installation, I can surf the internet without problems.
However, I want a custom Start Screen (and the reason I want this software) but whenever I go to customize the start screen, it works for anywhere between 30 seconds to a minute and then the mouse and the keyboard freeze. After that, I can not longer operate the system at all and I have to force the computer to turn off.
This is NOT random. It happens everytime I try to customize the Start Screen using the editor.
My system is a Dell Optiplex 9020 I5 3.2GHZ
4 GB memory
Windows 10 Pro
The only error text file I could find is saying "Failed to load c++ bson extension......."
If there are other error logs, I will be happy to post them.