Eingeschränkter Support in der Zeit vom 22.Dez bis 05. Jan 2014
In der Zeit vom 21.12.15 bis 03.01.16 arbeitet unser Büro in Münster mit einer Minimalbesetzung. Bitte haben Sie Verständnis dafür, wenn Bestellungen und die Beantwortung von Supportanfragen in dieser Zeit länger dauern, als Sie es von uns gewohnt sind. In vielen Fällen hilft auch unser Support-Center weiter....
Wir wünschen Ihnen und Ihren Familien ein frohes Weihnachtsfest, sowie einen guten Rutsch ins neue Jahr.

 

Support Anfrage: Problem with TrendMicro agent

Beschreibung

Good morning, I have some infopoint with SK installed with Windows 10 and TrendMicro antivirus agent. My customer recently updated the core of TrendMicro and SK doesn't start anymore (only a black screen appears).
Now I try to apply some exceptions to the agent and I would like to know, if possible, wich executables and others programs are loaded so I can setup TrendMicro agent more safely than exclude the entire SK folder.
Thanks
Edoardo

Antwort: (1)

Re: Problem with TrendMicro agent 15.12.2020 11:36
Hello,

Generally I would advise to check the log of your Antivirus Application.
Otherwise you may allow all EXE applications located in the SiteKiosk folder (and subfolders).

The main browser with IE Skin needs the "SiteKiosk.exe" in the SiteKiosk folder while the Chrome Skin also needs other EXE files located in "…\SiteKiosk\Chomium" and "...SiteKiosk\SiteKioskNG".

Furthermore SiteKiosk starts a software watchdog (Watchdog.exe).

Also some services must run before SiteKiosk starts (skpcdsvc.exe, SiteRemoteClientService.exe and SiteKiosk.ContentServiceClient.exe).

Otherwise I know of 3 specific cases where a problem may occur when starting SiteKiosk:
1. SiteKiosk was installed without the appropriate Microsoft Visual C++ redistributable (only happens if you use the MSI file instead of SiteKiosk9.exe, e.g. with Microsoft SCCM)
2. If you have reactivated the Windows account "Administrator" (with the name Administrator) and start SiteKiosk in this account
3. If you are connected to your computer via Windows Remote Desktop during SiteKiosk startup


Regards,
Michael Olbrich