Eingeschränkter Support in der Zeit vom 22.Dez bis 05. Jan 2014
In der Zeit vom 21.12.15 bis 03.01.16 arbeitet unser Büro in Münster mit einer Minimalbesetzung. Bitte haben Sie Verständnis dafür, wenn Bestellungen und die Beantwortung von Supportanfragen in dieser Zeit länger dauern, als Sie es von uns gewohnt sind. In vielen Fällen hilft auch unser Support-Center weiter....
Wir wünschen Ihnen und Ihren Familien ein frohes Weihnachtsfest, sowie einen guten Rutsch ins neue Jahr.

 

Support Anfrage: Site Kiosk crashing

Beschreibung

Hi,

We have an issue with a crashing sitekiosk.
This happened after we changed from internet explorer to chrome.(the website doesn't work anymore in internet explorer).
Unfortunately sitekiosk doesn't want to show the browser anymore if chrome is selected.
We get the error from the picture in the attachment and errors in the eventlog of sitekiosk/.net crashing.
See also txt file in attachement.
During the crashes the system is experiencing high cpu load.

Can you assist?

Antwort: (3)

Re: Site Kiosk crashing 18.12.2020 15:55
Hello,

Generally SiteKiosk 9.5 is out of support and on my Windows 10 (20H2) test system there was no issue when starting the actual SiteKiosk version 9.8.5658 with your SiteKiosk configuration.

But here some general hints:
The so-called emergency screen loads if SiteKiosk was restarted by the software watchdog (or for any other reason) 10 times in 1200 seconds.
Also see https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

If it happens in "Auto Start" mode first check this:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283

Otherwise I know of 3 specific cases where a problem may occur when starting SiteKiosk:
1. SiteKiosk was installed without the appropriate Microsoft Visual C++ redistributable (only happens if you use the MSI file instead of SiteKiosk9.exe, e.g. with Microsoft SCCM)
2. If you have reactivated the Windows account "Administrator" (with the name Administrator) and start SiteKiosk in this account
3. If you are connected to your computer via Windows Remote Desktop during SiteKiosk startup

Please check

If that doesn’t help you may try a repair installation first.
If you set restrictions via Domain or Group policies you need to check if that will stop SiteKiosk from starting.

Otherwise you should update to the most current SiteKiosk version and check again.
https://www.provisio.com/en-GB/Downloads/Download.aspx?ItemId=1

Note:
Generally the license you get is valid for the current version at the time of purchase + all versions that will be published within 12 month.
So you would need to purchase an update license for using SiteKiosk 9.8.
But you can also test everything before purchasing any license (on the same machine or on a separate machine)

Regards,
Michael Olbrich
Re: Site Kiosk crashing 23.12.2020 10:04
I did a repair and increased the timeout value.
This fixed the issue.
Re: Site Kiosk crashing 23.12.2020 10:10
Hello,

thanks for the feedback. The ticket will be closed.