Description

Hello,

We are currently experiencing issues printing certain images within our SiteKiosk kiosk. What we noticed since moving from IE 9 to IE 10 on all of our kiosk machines is that we can no longer right-click on an image we would like to print and select print. This only seems only to happen within the SiteKiosk software. If we close the SiteKiosk software and launch IE 10 with the current user account that is logged in, we are able to log into our Online Banking website, select the Check view image that we would like to print, and right click on the image where we are able to print just that image and that image alone without our account summary in the background.

At first I thought it to be a user issue with the printer settings, so I logged in with an administrator account and went to Start->All Programs->Site Kiosk->System Security Manager and turned Unprotected Mode on. I logged off as my administrator account and logged in as a SiteKiosk user that has access to our domain that is allowed to print to the network printer has been added to the kiosk machine. I logged int and was not able to right-click and print. I made sure to but all the same settings back to the Protected mode under the System Security Manager.

I thought maybe the user needed higher privileges in order to print. I gave the account Power User and Administrator rights but was still unsuccessful at printing what I needed.

I am now looking for some assistance with this issue since our members use this Kiosk to view and print information needed from their accounts.

Thanks,

John Vang