Ticket ID: 21391 Creation Date: 2/17/2015 2:42 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2818 Language: English
Views: 22759 Last Modification Date: 3/19/2015 2:30 PM Platform:
Level: Closed

Support Request: Script Auto Proxy

Description

Hi,

we aren't using the content filter an i have it turned off however, when we run the application I get an error stating that we are using auto proxy script. We are unable to change this as a business and therefore need to see if there is a way to turn this message off?

Regards
Joe

Answer: (7)
Re: Script Auto Proxy 2/17/2015 5:30 PM
That was an issue on older versions of SiteKiosk but I am not aware of an issue like this with the current version. Can you verify that you have SiteKiosk 8.9 build 2821 installed? You can see that information in the SiteKiosk configuration tool next to the save buttons. Have you configured you proxy settings in the SiteKiosk configuration tool under >Basic >Maintenance?
Re: Script Auto Proxy 2/18/2015 9:52 AM
Hi,

I have checked and we are using that version of the software, If I am able to I will send a screenshot of the error.

I believe that I have entered the details of our Proxy server and we use a Proxy.pac. The key issue I am facing is that I cannot seem to turn the content filter off therefore stopping this error message.

Regards
Joe
Re: Script Auto Proxy 2/18/2015 9:54 AM
I cant seem to find how to attach the screenshots so if you can provide me an email to send them to I can get them over to you

Regards
Joe
Re: Script Auto Proxy 2/18/2015 6:17 PM
To turn the SiteKiosk content filter off open the SiteKiosk configuration tool and go to >Plus >Content Filter and click on the red side of the switch icon at the top. Do you get an error? I received the screenshots.
Re: Script Auto Proxy 2/19/2015 10:23 AM
Hi

I tried the above as per the screenshots sent over. please could this be escalated in order to come to a speedy resolution. We have a large roll out for one of our production sites that will use this software that we are trying to do a proof of concept on for the end of the month.
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