Ticket ID: 25098
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Creation Date: 10/31/2019 1:17 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5026
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Language: English
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Views: 20417
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Last Modification Date: 11/29/2019 5:00 PM
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Platform:
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Level: Closed
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Support Request: Touch Screen not working
Hi, my touch screen monitor isn't working correctly in the Kiosk. The touch screen works fine when logged in as the administrator account, it also works when logged in as the Site Kiosk Restricted User Account. It works fine if I log into the Restricted account and run SiteKiosk manually, but when I try using Autostart the touch screen does not work. If I use a keyboard to exit kiosk mode the touch screen starts working and will continue working if I run Site Kiosk manually. If I try the Autostart option again the touch screen stops working. Keyboard and mouse works fine regardless, but for this setup we need touch.