Ticket ID: 25472
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Creation Date: 6/28/2020 8:04 PM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.10
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Language: English
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Views: 17342
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Unable to publish after licensing and SSID change
I have a single android display (ViewSonic CDM4900R). I used a 30-day trial of SiteKiosk Android and the SiteRemote tools to ensure everything would work fine. Knowing that the platform would be successful, I purchased a license for SiteKiosk, as well as a 1-year subscription to SiteRemote/SiteCaster. I moved the display into the production location and entered the license keys. The WiFi network required change due to the new location, which was difficult, but successful.
The display has been online for almost 24 hours now, as shown in the SiteRemote monitoring tool, and I can push configuration to it as well as other operational commands such as restarting SiteKiosk. All entries show up successfully in log files.
However, SiteCaster continually shows that the display is offline, and I am unable to publish my signage to it. After licensing, the previously-published content was removed and it went back to the factory default display.
I have tried unregistering the display and re-registering it, renaming it in SiteRemote. Making changes and re-publishing in SiteCaster, but all to no avail. The Monitoring tool continues to show an "online" status, while SiteCaster claims that the unit is "not connected".