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Support Request: Error Screen Saver

Description

Hello,
I activated the sitekios photo screen saver, I chose the folder where the images are, but I have 2 problems
The first problem is that every now and then the screen saver freezes and no longer continues with the photo slide.
The second problem instead concerns the exit from the screen saver, it does not always happen, it remains blocked with the logo.
How can I solve?

Thank you

Answer: (3)

Re: Error Screen Saver 10/20/2020 10:11 AM
Hello,

there is no such thing as a SiteKiosk Photo Screensaver. If you are referring to the SiteKiosk Player as screensaver and you have added images, make sure that in the settings of the SiteKiosk Player you have selected Images as the media type for the image files.
Re: Error Screen Saver 10/20/2020 11:51 AM
hello, the configuration screens are attached. It's right?

https://i.postimg.cc/tJTGh2ch/sitekiosk-2.png
https://i.postimg.cc/9Mm6hLCv/sitekiosk-1.png
Re: Error Screen Saver 10/20/2020 12:07 PM
Hello,

you are using the Windows Photo screensaver, not one provided by us. SiteKiosk lists all Windows screensavers, but we cannot provide support for the way a Windows screensaver behaves.
You should use the SiteKiosk Player instead, when you have problems with the Windows screensaver on your system.
If you do not want to list all your images separately, which is the case when using the SiteKiosk Player, you might use this alternative instead: https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=23146