Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Brian

Description

Hi,
Cannot login with account helpdesk, have requested password reset but have not received email.
Online IT
Support for Aotearoa Credit Union
ACU

Answer: (1)

Re: Brian 10/21/2020 5:49 PM
Hello,

Thank you for your inquiry. The old account you created no longer existed. It was automatically deleted after your license was expired for a couple months (www.siteremote.net). You are free to recreate a new one with the same email address. You would need to reconnect your SiteKiosk machines with your new login. You could check your account on a monthly basis to ensure that your license aren't expired. We do send email alerts when your current license would expire.

Bes regards,
Andre.