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Rapport bogue: Site Kiosk Crash

Reproduction

**NOTE We use the Chrome Engine

Recently we had SK crash on one of our merchant’s kiosks. We were able to find the crash in the Site Remote logs, and are wondering if you might take a look at it for us, and offer us any possible suggestions as to what may have caused it. Below is the crash log file. If any other information is needed, just let me know and I can get it for you. Please let us know your thoughts on this.

--Happening on quite a few different kiosks to a wide range of customers/merchants for us.

Site Remote Crash in logs
40 1000 2018-04-10 16:24:36 -0400 [Windows/Application] [4/10/2018 4:24 PM: Application Error] Faulting application name: SiteKiosk.exe, version: 9.5.4117.0, time stamp: 0x5937ebb9\nFaulting module name: ntdll.dll, version: 6.1.7601.23796, time stamp: 0x59028db3\nException code: 0xc0000374\nFault offset: 0x000ce8fb\nFaulting process id: 0x82c\nFaulting application start time: 0x01d3d0eeaef6eccc\nFaulting application path: C:\Program Files (x86)\SiteKiosk\SiteKiosk.exe\nFaulting module path: C:\Windows\SysWOW64\ntdll.dll\nReport Id: 2f4d7fe2-3cfd-11e8-963e-fcf8aee23ed4
40 7006 2018-04-10 16:24:47 -0400 [SiteRemote Client] Application terminated abnormally [SiteKiosk].
40 1003 2018-04-10 16:24:47 -0400 [SiteKiosk] abnormal sitekiosk program termination
20 1001 2018-04-10 16:24:47 -0400 [SiteKiosk] started
20 0000 2018-04-10 16:24:48 -0400 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 7005 2018-04-10 16:24:49 -0400 [SiteRemote Client] Application started [SiteKiosk].
20 0000 2018-04-10 16:24:49 -0400 [SiteKiosk] Notification: 30 temporary internet files successfully deleted. Done.
20 0000 2018-04-10 16:24:49 -0400 [SiteKiosk] Notification: 2 history entries successfully deleted. Done.
20 0000 2018-04-10 16:24:49 -0400 [SiteKiosk] Notification: 0 cookies successfully deleted. Done.
20 6001 2018-04-10 16:24:50 -0400 [SiteRemote] startup

40 1000 2018-04-12 11:02:06 -0400 [Windows/Application] [4/12/2018 11:02 AM: Application Error] Faulting application name: SiteKiosk.exe, version: 9.5.4117.0, time stamp: 0x5937ebb9\nFaulting module name: ntdll.dll, version: 6.1.7601.23796, time stamp: 0x59028db3\nException code: 0xc0000374\nFault offset: 0x000ce8fb\nFaulting process id: 0xc80\nFaulting application start time: 0x01d3d266fdd7f1d4\nFaulting application path: C:\Program Files (x86)\SiteKiosk\SiteKiosk.exe\nFaulting module path: C:\Windows\SysWOW64\ntdll.dll\nReport Id: 76e037fc-3e62-11e8-a1ee-c8cbb80d3313

Description

No sample code

Réponse: (1)

Re: Site Kiosk Crash 19/04/2018 17:52
We will continue to troubleshoot via email.