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Rapport bogue: Exit from standby does not work anymore

Reproduction

ello

In recent days, when sitekiosk goes to sleep, we do not arrive with the touch screen to get out of sleep. SItekiosk does not react anymore on the screen.
We did not change the sleep settings.
To disable, we have selected: Only the mouse & keyboard

I checked and tested other parameters, but that does not change

Description

Hello

In recent days, when sitekiosk goes to sleep, we do not arrive with the touch screen to get out of sleep. SItekiosk does not react anymore on the screen.
We did not change the sleep settings.
To disable, we have selected: Only the mouse & keyboard

I checked and tested other parameters, but that does not change

Réponse: (2)

Re: Exit from standby does not work anymore 24/05/2018 10:10
Hello,

SiteKiosk has no sleep mode but uses the sleep mode of the Windows system.
The maintenance option to set the computer in sleep mode just uses a Windows API call (also applies to the other options “wake”, monitor off and on).

You should test sleep mode outside of SiteKiosk as older mainboards in particular often do not support the sleep/wake option to the full extent.
Please make sure that the option Sleep -> Allow wake timers is activated in the advanced power settings of the Windows Control Panel.
Check that your Windows does not use Fast Boot (Windows 8) or Fast Startup (Windows 10). Both options prevent your computer from doing a regular shutdown.

Further information here:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm


Regards,
Michael Olbrich
Re: Exit from standby does not work anymore 24/05/2018 10:46
You also should check which Windows updates or drivers have been installed since it doesn't work anymore.
As SiteKiosk doesn't change during runtime something else must have changed.