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Rapport bogue: Config Fails to Load after OS Upgrade, starts in Emergency Mode

Reproduction

Error HRESULT E_FAIL has been returned from a call to a COM component.

Description

We've run SiteKiosk with the attached configuration for years on 8.6 without an issue on Windows 7 on 4 identical machines.

Today we purchased and upgraded to 9.7. The upgrade was impressively seamless! Worked great, SiteKiosk started perfectly after the upgrade and loaded our config.
Then we ran the Windows 10 Media Creation Tool to upgrade the machines to Windows 10. Win10 installation went perfectly, no issues and the machines have Win10 1909 on them now.

But SiteKiosk starts in emergency mode and can no longer load our configuration (screenshot of error attached when you try to load the config now)

I repaired the SiteKiosk installation, no luck. I uninstalled and then installed it again fresh, no luck.

For now I've use the example configuration to get SiteKiosk up and running again, but I'd like to know if there's a way we can use our customized and branded configuration again to save us having to rebuild it from scratch.

Any assistance you can offer to get our original config working again in Win10 would be greatly appreciated.

Please advise,
Joe

Réponse: (6)

Re: Config Fails to Load after OS Upgrade, starts in Emergency Mode 24/01/2020 15:15
Hello,

Thank you for your inquiry. This is not a bug. It is caused by the fact that the old SiteKiosk configuration file is encrypted with SiteKiosk 8.x before this.
See the feature “1.3 Encrypt configuration“ (actually available at -->Access/Security in the SiteKiosk configuration tool): https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?access.htm.

So the old config file cannot be read anymore until you use SiteKiosk 8.x with the same SiteKiosk license to disable the encryption. Be mindful that SiteKiosk 8.x is not supported in Windows 10.

Best regards,
Andre.
Re: Config Fails to Load after OS Upgrade, starts in Emergency Mode 24/01/2020 17:31
Thank you for your response.

Just to be clear, the configuration worked fine after upgrading to 9.7. It only stopped working when the OS was upgraded. Is this still an encryption issue?
Re: Config Fails to Load after OS Upgrade, starts in Emergency Mode 24/01/2020 19:38
Hello,

The encryption is tied to the license key that was in use on that machine when the option to encrypt was chosen. That means, the configuration file would fail to load on the same machine when a new license replaces the old.

Best regards,
Andre.
Re: Config Fails to Load after OS Upgrade, starts in Emergency Mode 24/01/2020 21:57
Thanks again for your help. I installed old SiteKiosk 8 on an older machine still having Win7, registered with the old code, and then opened the config and unchecked the encrypt option (I didn't know this was there previously).

Then I coped the config to one of the Win10 machines with SiteKiosk 9 and a newer license key, and it opened successfully now.

But now I've discovered our custom portal startpage does not load. In fact the option for that seems to have been removed in the new version. Can you please confirm? Do we have to rebuild the whole start page again with the new system?
Re: Config Fails to Load after OS Upgrade, starts in Emergency Mode 24/01/2020 22:29
Hello,

Glad to hear that you were able to restore your old configuration file! Unfortunately the Portal Start Page is no compatible with Chrome. Usually you would have to install that feature. The equivalent to Portal Start Page would be Start Screen using Chrome engine. You will need to recreate your page and include links you previously had. Below are some tutorials videos to help you get started. Also I have included some crucial folder locations so that you can replicate your project.

https://www.youtube.com/watch?v=2Cpzhz9t5-c
https://www.youtube.com/watch?v=ZGLpBMR1Hcc
https://www.youtube.com/watch?v=f7GybsncoN8
https://www.youtube.com/watch?v=0CXOnWIi7bU

Important folder locations:
Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files)
Start Screen - C:\Users\Public\SiteKiosk\content (the entire folder).
Media Content - C:\Program Files (x86)\SiteKiosk\Html (images, videos, html folders, PDFs etc.)

Best regards,
Andre.
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