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Support Request: 0x7FF3FFFB

Description

Dear Sir/Madam,

I have an issue while using Sitekiosk on one of our deviced.

Addressing to a page id.tbb.ee under sitekiosk restricted user account gives a DNS error 0x7FF3FFFB
When i try to address same page from administrator account no error or issue occur.

Screenshot with error message and nslookup to the required url are attached. Also I am sending You config and log file of our sitekiosk

Réponse: (3)

Re: 0x7FF3FFFB 19/06/2020 14:13
Hello,

As SiteKiosk just uses the network connection provided by Windows the DNS error comes from Windows.
Maybe there is any (user dependent) setting required for connecting to the Internet on that device?

You first should check what happens if you start SiteKiosk the “Start once“ mode in the user account where it works outside of SiteKiosk.

If that also doesn’t work you should check again after disabling the option “Show SiteKiosk navigation error pages” at “-->Start Page & Browser-->Advanced” or even when switching to Chrome Browser Skin.

In case it works in “Start once” mode but not in “Auto Start” mode you should check the network connection with using another browser while logged in as SiteKiosk user.
Here the information about how getting access:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826


General notes:
If you use a proxy server you may also check this FAQ:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=320

In case you use a wireless card that needs an application/driver which is loaded via an Startup entry in the Windows start menu you should check this FAQ:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5353

Regards,
Michael Olbrich
Re: 0x7FF3FFFB 22/06/2020 09:59
Problem solved by using Chrome Browser.
Re: 0x7FF3FFFB 22/06/2020 10:05
Thank you for your feedback.