Ticket ID: 25372
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Creation Date: 3/13/2020 3:37 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.5.4
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Language: English
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Views: 20384
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Last Modification Date: 5/19/2020 2:37 PM
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Platform:
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Level: Closed
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Support Request: skkey.sys causing BSOD when attempting a remote desktop connection
Hi team, we are having an intermittent issue across our estate whereby attempting a remote desktop connection into a site kiosk enabled client, causes the PC to crash and a blue screen is presented.
This issue has been going for some time but nobody had taken the time to analyze the crash memory dumps.
Having a look at a sample it seems the skkey.sys driver might be at fault, this seems to be tied to the SiteKiosk keyboard driver?
Would it be possible to shed some light on this.
Some facts
-Issue happens intermittently
-RDPing using the Windows Remote Desktop Client
-Connecting to client machine using a "Remote Desktop User" account and not an account which launches SiteKiosk
-Happening on different hardware and variations of W10 (1709, 1803, 1909)
Happy to provide more memory dump outputs or provide more specific details you might require.